When she arrived at the branch, a manager took her aside to a cubicle and began to ask her a series of intrusive questions.
‘He asked my profession, and then asked why the company’s headquarters were in Philadelphia,’ Doolin said. ‘Then he asked if HR could verify that I was an employee there.’
The bank did not ask for any ID from Ms. Doolin, yet Key Bank told her that she would have to wait as long as nine days while they ‘verified the funds.’
‘When I realized that I was defending who I was, trying to prove to someone who didn’t know who I was, I knew I was being discriminated against,’ Doolin told BuzzFeed. ‘It was just completely demeaning.’
A short time later, Doolin called the bank on the phone to try and understand why she had been questioned in the manner she had.
The bank told her that they would have done the same to any customer and the branch agreed to release the funds into her account.
‘I live in a world where, no matter what’s in my brain or purse, no matter how I wear my hair, no matter how fabulous I look when I walk out the door, I’m still black,’ she said to BuzzFeed. ‘People still clutch their purses when I walk past.’
Key Bank has released a statement saying the company ‘values diversity’ and does not ‘tolerate discrimination’.
The company also stated that customers that are new to the bank may experience a longer hold period on their deposits for the first 30 days that their accounts are open.