Free customer service training leading to nationally recognized certification offered at Goodwill Job Connection Center

ST. PETERSBURG – Goodwill’s Job Connection Center in St. Petersburg is offering free customer service training leading to National Retail Federation (NRF) Certification in Retail Customer Service and Sales.

The training will consist of four three-hour sessions teaching soft skills that enhance employability, coupled with a three-day NRF certification training that culminates with completion of NRF Certification, a nationally recognized credential.

The training will take place at the Job Connection Center inside the Goodwill store at 2550 34th St. N, St. Petersburg. Classes for the seven-week training and certification will take place the following dates:

Session starting Nov. 18

  • Soft Skills training – Nov. 18, 25, & Dec. 2 and 9 from 10-1 p.m.
  • NRF Certification — Dec. 3, 4 & 5 from 9-4 p.m.

Participants who complete the training will receive a $50 Goodwill gift card, job placement assistance, and enjoy opportunities for paid internships.

To register, call Goodwill Job Connection at 727-321-7337.

The customer service training is funded by CareerSource Pinellas as part of the Career Pathways partnership between Goodwill Industries-Suncoast, CareerSource Pinellas and PERC (People Empowering & Restoring Communities).

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