FAIRGROUNDS now hiring GUEST EXPERIENCE GUIDES

Guest Experience Guide – Part Time

Fairgrounds St. Pete seeks an upbeat, enthusiastic, and energetic customer-focused individual to join our Guest Experience team. In this position, you will make all guests feel welcome and help meet their needs throughout their Fairgrounds St. Pete journey. You will perform entry-level duties that include customer service, maintenance, and retail store functions. All Guest Experience Guides will be cross-trained to work in various areas throughout Fairgrounds, but will focus on a particular task during their shift. The ideal candidate is passionate about engaging with the public to provide remarkable experiences at Tampa Bay’s first destination for experiencing immersive art and technology. If you’re a people person who loves sharing and talking, we hope you apply!

Responsibilities

  • Consistently offer a professional, friendly greeting and engaging customer service to all visitors and guests
  • Maintain a positive attitude towards Guests, Co-Workers, and the leadership team
  • Contribute to the Guest’s experience by anticipating their needs and offering information
  • Scan and verify tickets upon entry
  • Ensure the safety of all guests, keep Fairgrounds clear of hazards
  • Guide guests to exits or provide other instructions or assistance in case of emergency
  • Provide assistance to guests with special needs
  • Promote Fairgrounds St. Pete events and memberships through word of mouth or social media
  • Maintain clean and organized displays making sure inventory levels are adequate
  • Restock merchandise throughout the day
  • Process cash and credit card transactions utilizing the Point of Sale system
  • Assist with special events including set-up and take-down
  • Promote the Fairgrounds St. Pete brand while following rules, regulations, and guidelines set forth by “Fairgrounds Projects Inc.”
  • Wipe down and sanitize exhibit and workspaces

 Requirements

  • High school diploma or equivalent
  • Must have ability to work weekends and holidays
  • Ability to stand or walk for extended periods of time
  • Ability to work under pressure with a heightened sense of urgency
  • Self-motivated with the ability to work independently and be a team player
  • Have a growth mindset
  • Must be able to bend, stoop, lift and may require the use of a ladder
  • 1 year of experience using handheld device (mobile phone, iPad, iPod, or tablet)
  • Able to occasionally lift up to 40lbs.

COVID-19 Considerations

  • Masks must be worn at all times when inside the offices, exhibit and building.
  • Social distancing guidelines apply.

 Nice to Haves

  • Retail, Hospitality, Museum or Theme Park experience
  • Previous cash-handling experience

 Information

  • Location: St. Pete, Florida
  • Starting wage is $11.25 / hour
  • We provide a flexible work schedule with 15 – 20 hours/week, weekend availability is required
  • Working environment is unique and varies from office, warehouse, and immersive exhibit

To Apply

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